Fastboy Marketing
Device Return and Refund Policy
| Time | Restocking fee | Original condition | Return shipping fee |
| Within 30 days | 20% of base price | ✓ | At purchaser’s responsibility |
| 30% Onwards of base price | ✗ | ||
| 30 – 90 days | 50% of base price (accepted return) | ✓ | |
| Full price (return not approved) | ✗ | ||
| After 90 days (no return) | Full price |
| Time | Restocking fee | Original condition | Return shipping fee |
| Within 60 days | – $150 Set up fee (accepted return) | ✓ | At purchaser’s responsibility |
| Full price (return not approved) | ✗ | ||
| After 60 days (no return) | No refund |
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund *Other Electronic device return and refund policy: Our policy lasts 30 days. After 30 days of receiving the devices, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
| Items | Restocking fee | Original condition | Return shipping fee |
| Ipad, Printer, TV Stick, Destop Stand, | 20% of base price | ✓ | At purchaser’s responsibility |
| 30% Onwards of base price | ✗ | ||
| GoPOS device (Dell i5, Clover mini, Clover Flex, Pax A77. Pax A920 Pro) | 20% of base price | ✓ | |
| 30% Onwards of base price | ✗ | ||
| USB – Digital Signage (non – refundable) |
*For FREE Clover devices program with merchant service:
If the customer cancels the merchant service within 3 years, they are required to return the device to Fastboy or pay the full current price of the Clover device.
After 3 years, the Clover device will become the customer’s property.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund *Terms and Conditions for Website Design and Marketing Services
| Service Fee | Period | Refund fee |
| Set up fee | At Start ( 1 –3 days from sign-up) | 3% of Invoice Amount |
| At Midway – Finish | Non-refundable | |
| Monthly repayment | Unused | 3% of Invoice Amount |
Processing: Please send us an email at [email protected] with the subject title “ Return/Refund/Cancellation request – Your Customer ID Number”” or contact us via hotline at (832)-968-6668 for instructions on how to return your product to us and to address your concerns as soon as possible. Please capture and send us the receipt of the shipment so that we have a tracking number for your package return. Customers shall assume all risk of loss or damage to the item while in transit to our office.
Refunds: Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 10 – 15 working days, and the credit will automatically be issued either by check or by credit card, based on the original method of payment. If the equipment is returned damaged (beyond normal wear and tear of short-term use), Fastboy Marketing reserves the right to deny a refund or issue a partial refund.
Please note that our refund and return policies may vary depending on the ongoing promotion or the specific package you have purchased. For detailed information on the policies applicable to your purchase, please refer to the terms and conditions provided at the time of your transaction or contact our customer service team for assistance. Thank you for understanding.
Last Updated: Jul 5, 2024